Privacy Policy

Man and Van Hendon Privacy Policy

This Privacy Policy explains how Man and Van Hendon collects, uses, stores and protects personal data relating to our customers and prospective customers. It also explains your rights under the UK General Data Protection Regulation and Data Protection Act. This policy applies to all Man and Van Hendon customers and enquirers within our service area.

Who we are

Man and Van Hendon is a removals and transport service provider operating in Hendon and the surrounding area. In relation to the personal data described in this Privacy Policy, we act as a data controller. This means we determine the purposes and means of processing your personal data.

Personal data we collect

We collect and process different types of personal data in the course of operating our services. The personal data we may collect includes:

Identification and contact details such as name, address, collection and delivery addresses, and contact details.

Booking and service information such as preferred service date and time, type and size of move, access details, parking information, property descriptions, and any special instructions you provide.

Communication data such as information you provide when you contact us by phone, online forms, or other communication channels, as well as records of those communications where necessary for our business purposes.

Payment and transaction information such as details necessary to take payment for services and to issue invoices and receipts. We do not store full card details when payments are processed by third-party payment processors.

Technical and usage information such as basic device or browser information, and data about how you interact with our website, where this is collected through necessary cookies or similar technologies. We do not use this information to identify you directly without a lawful basis.

How we collect your data

We may collect personal data directly from you when you make an enquiry, request a quote, book a service, contact us with a question or complaint, or provide details in connection with a job.

We may also receive information about you from third parties, such as comparison sites, lead providers, or platforms where you have requested a quote or service and chosen Man and Van Hendon as the provider. In such cases, those third parties are responsible for ensuring they have a lawful basis to share your personal data with us.

Lawful bases for processing

We will only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, including to provide quotes, confirm and deliver services, issue invoices, and manage payments.

Legal obligation. We process personal data where necessary to comply with our legal obligations, such as record-keeping, tax and accounting requirements, and responding to lawful requests from public authorities.

Legitimate interests. We process personal data where necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This may include managing and improving our services, handling enquiries and complaints, safeguarding our staff and customers, preventing fraud and misuse of our services, and maintaining business records.

Consent. Where required by law, we may rely on your consent to process certain categories of personal data. You can withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before your withdrawal.

How we use your personal data

We may use your personal data for the following purposes:

To provide quotes, confirm availability, and respond to booking enquiries.

To plan, manage, and deliver removals and transport services, including contacting you about access, timings, and any issues arising.

To manage our relationship with you, including handling queries, feedback, complaints, or disputes.

To process payments, send invoices, and keep appropriate business and financial records.

To maintain the security of our staff, vehicles, and property, and to help prevent fraud or misuse of services.

To operate, maintain, and improve our website, systems, and customer service.

To comply with our legal and regulatory obligations.

Data sharing and processors

We do not sell your personal data. We may share your personal data with third parties where this is necessary for the purposes described in this policy and where we have a lawful basis to do so. These third parties may act as data processors or independent controllers, depending on their role.

We may share your personal data with:

Service providers who act as data processors and provide services on our behalf, such as hosting providers, IT support, customer management software providers, and payment processors. These processors are contractually required to handle your personal data only in accordance with our instructions and to implement appropriate security measures.

Professional advisers, such as accountants or legal advisers, where necessary to obtain professional services or comply with our obligations.

Public authorities, regulators, law enforcement, or courts where we are required or permitted to do so by law, or where sharing is necessary to protect our rights or the rights of others.

Third parties in connection with a business transfer, such as a merger, sale, or restructuring involving Man and Van Hendon. In such cases, we will take steps to ensure your privacy is protected.

International transfers

Our core operations are based in the United Kingdom. Where we use service providers that transfer or store personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your personal data in accordance with applicable data protection law.

Data retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to provide services, meet legal, accounting, or reporting requirements, and resolve any disputes.

In general, we retain basic customer and booking information for a period aligned with statutory limitation periods to enable us to respond to any queries or claims relating to our services. Financial and transactional records are retained in accordance with tax and accounting rules.

Where personal data is no longer required, we will securely delete or anonymise it.

Data security

We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to personnel and processors who have a business need to know it, and ensuring they are subject to confidentiality obligations.

Your data protection rights

Under UK data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and exemptions. You may:

Request access to your personal data and obtain a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected.

Object to processing of your personal data where we are relying on legitimate interests and you feel your rights and interests override our reasons.

Request restriction of processing of your personal data in certain circumstances, such as while we verify its accuracy or our reasons for processing it.

Request the transfer of your personal data to you or to another controller in a structured, commonly used, machine-readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.

Where we rely on consent, withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

Exercising your rights

If you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to your request. We aim to respond within the timescales required by law.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are concerned about how we have handled your personal data. We would, however, appreciate the opportunity to address your concerns before you contact the regulator.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Applicability of this policy

This Privacy Policy applies to all customers and enquirers of Man and Van Hendon in our service area. By contacting us, requesting a quote, or using our services, you acknowledge that you have read and understood this Privacy Policy.



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Transit Van 1 Man 2 Men
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Per half day /Up to 4 hrs/ from £240 from £336
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Contact us

Company name: Man and Van Hendon Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 6 Shirehall Park
Postal code: NW4 2QL
City: London
Country: United Kingdom

Latitude: 51.5825340 Longitude: -0.2154260
E-mail:
[email protected]

Web:
Description: If you are looking for reliable man and van service in Hendon, NW4, we can provide you with everything you need. Get in touch with us now!
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