Terms and Conditions

Man and Van Hendon Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Hendon provides removal, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation that requests or pays for the services.

Services means any removal, man and van, transport, delivery, loading, unloading, packing, or associated services provided by Man and Van Hendon.

Goods means all items, property or effects that are moved, transported or handled by us in the course of providing the services.

Contract means the agreement between Man and Van Hendon and the customer for the provision of services, comprising these Terms and Conditions and any agreed booking details.

2. Scope of Services

Man and Van Hendon provides man and van and removal services, including collection and delivery of goods, loading and unloading assistance, and local and regional transport within the UK. The exact scope of services for each booking will be as set out in the booking confirmation.

We reserve the right to refuse to move any item which we consider, in our sole discretion, to present a health and safety risk, to be prohibited by law, or to be unsuitable for transport in our vehicles.

3. Booking Process

3.1 Booking requests

Customers may request a booking by providing accurate details of the required service, including but not limited to addresses for collection and delivery, dates and times, type and approximate quantity of goods, access details, and any special handling requirements.

3.2 Quotations

Any quotation provided is based on the information supplied by the customer. Quotations are not binding until a booking is confirmed. If the information supplied is inaccurate or incomplete, we may amend or withdraw the quotation or adjust the charges to reflect the actual work required.

3.3 Confirmation

A booking is only confirmed when we have accepted the booking request and the customer has accepted these Terms and Conditions. We may require a deposit or prepayment as part of the confirmation process. We reserve the right to decline any booking at our discretion.

3.4 Changes to bookings

Any changes to booking details, including date, time, addresses, or scope of work, must be notified to us as early as possible. Changes may result in revised charges or may not be possible if vehicles and staff are already allocated.

4. Customer Responsibilities

The customer is responsible for:

Ensuring that all information supplied for the quotation and booking is accurate and complete.

Obtaining all necessary permissions, permits and access arrangements for collection and delivery locations, including parking permissions where required.

Ensuring that there is suitable access to the premises for our vehicles and staff, including clear routes, usable lifts (if applicable), and safe working conditions.

Properly packing and securing goods, unless packing services have been separately agreed as part of the contract.

Being present or represented at collection and delivery to confirm that all goods have been loaded and unloaded as required.

Complying with all applicable laws and regulations relating to the goods, including prohibitions on transporting dangerous or illegal items.

5. Payments and Charges

5.1 Rates and pricing

Our charges may be based on hourly rates, fixed prices, distance, volume, complexity of access, or a combination of these factors. All pricing will be communicated to the customer prior to confirmation of the booking.

5.2 Deposits and prepayments

We may require a deposit or full prepayment to secure a booking. Any required deposit or prepayment will be notified at the time of booking. If the customer fails to pay any required deposit or prepayment by the deadline given, we may treat the booking as cancelled by the customer.

5.3 Payment methods

We accept payment by methods specified at the time of booking. The customer must ensure that sufficient funds are available and that payment details provided are valid.

5.4 Payment timing

Unless otherwise agreed in writing, all charges are payable on or before completion of the services on the day of the move. Where credit terms are agreed for business customers, invoices are payable within the period stated on the invoice. We reserve the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs of debt collection.

5.5 Additional charges

Additional charges may apply where:

The actual work required exceeds the scope originally agreed or quoted.

Delays occur for reasons beyond our control, such as waiting for keys, lack of access, or customer lateness.

Extra staff, vehicles or equipment are needed due to unforeseen circumstances or inaccurate information provided by the customer.

Parking charges, tolls, congestion charges or similar costs are incurred in the course of providing the services.

6. Cancellations and Amendments

6.1 Customer cancellations

If the customer needs to cancel a booking, they must notify us as soon as possible. The following cancellation terms will usually apply unless otherwise specified at the time of booking:

Cancellation more than 7 days before the scheduled service date: any deposit may be refunded or credited at our discretion, less any reasonable administrative costs.

Cancellation between 7 days and 48 hours before the scheduled service date: we may retain all or part of the deposit or charge a cancellation fee up to a reasonable proportion of the quoted price.

Cancellation less than 48 hours before the scheduled service date or on the day of the service: we may charge up to the full quoted price, particularly where we cannot reallocate the vehicle and staff.

6.2 Amendments by the customer

Changes to the date, time, addresses, or scope of services requested after booking are subject to availability and may result in revised charges. Where the amended booking cannot be accommodated, it may be treated as a cancellation by the customer.

6.3 Cancellations or changes by us

We will make reasonable efforts to honour all confirmed bookings. However, we may need to cancel or amend a booking in the event of circumstances beyond our reasonable control, such as extreme weather, vehicle breakdown, staff illness, or legal restrictions. In such cases, we will offer an alternative date or a refund of any prepayments made, but will not be liable for any consequential loss.

7. Loading, Transport and Delivery

We will use reasonable care and skill in loading, transporting and unloading your goods. Our staff will follow safe working practices and will take reasonable steps to protect both your property and our vehicles.

The customer must clearly identify which items are to be moved and must ensure that all goods to be transported are ready at the agreed start time. We are not responsible for disconnecting, dismantling, or reconnecting appliances or furniture unless expressly agreed as part of the contract.

Delivery is deemed complete when the goods are unloaded at the address specified in the booking and signed for by the customer or their representative. It is the customer's responsibility to check that all expected items have been unloaded before our staff leave the premises.

8. Excluded Items

Unless we have agreed in writing, we do not carry or handle:

Any items that are illegal or prohibited by law.

Explosive, dangerous or hazardous goods, including gas cylinders, fuels, chemicals, and similar substances.

Jewellery, watches, precious metals, stones, or high value collectibles.

Cash, securities, important documents, passports, or items of exceptional value.

Livestock, pets, plants requiring special care, or perishable goods.

If such items are handed to us without our knowledge, we will have no liability for any loss or damage arising in connection with them.

9. Liability and Limitations

9.1 Standard of care

We will exercise reasonable care and skill in the performance of the services. However, our liability is subject to the limitations set out in this section.

9.2 Exclusions of liability

We will not be liable for:

Loss or damage arising from the customer's failure to pack goods properly where we have not been engaged to provide packing services.

Loss or damage caused by inherent defects, weaknesses or pre-existing damage in the goods.

Damage to furniture or other items that require disassembly or specialist handling where we have not been asked to provide such services.

Loss or damage arising from war, terrorism, natural disasters, acts of government, public disorder, or other events beyond our reasonable control.

Indirect or consequential loss, including loss of profit, loss of revenue, loss of anticipated savings, or loss of opportunity.

9.3 Limits of liability

Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable sum per job, subject to any higher level of cover expressly agreed in writing. If you wish to arrange additional cover, this must be requested before the service date.

9.4 Customer insurance

The customer is strongly advised to arrange appropriate insurance for the goods during the move, particularly for high value or fragile items. Our charges do not include insurance for the full value of your goods unless expressly stated.

10. Claims and Complaints

Any visible loss or damage to goods must be notified to our staff as soon as reasonably practicable on the day of the move. Any subsequent claim or complaint relating to the services must be made in writing to us within a reasonable period after completion of the services, providing full details and supporting evidence where available.

We will investigate all properly notified claims and complaints and respond within a reasonable time. Our ability to investigate may be limited if notification is delayed or evidence is incomplete.

11. Waste Regulations and Disposal

11.1 Compliance with waste law

Man and Van Hendon complies with applicable UK waste and environmental regulations. We are not a general waste carrier or tipper service and will only remove waste or unwanted items where this has been agreed as part of the booking and is in line with legal requirements.

11.2 Prohibited waste

We will not remove hazardous, clinical, toxic or regulated waste, including but not limited to chemicals, asbestos, medical waste, flammable liquids, gas cylinders or similar materials. The customer must not present such items for removal.

11.3 Disposal of unwanted items

Where we agree to take unwanted furniture, appliances or other items for disposal or recycling, these will be taken only to authorised facilities. Any additional charges for disposal or recycling will be communicated to the customer in advance where reasonably possible.

The customer is responsible for ensuring that any items presented for disposal do not contain personal data or confidential information. We accept no responsibility for any loss or disclosure of such information arising from the disposal of items.

12. Access, Parking and Property Damage

The customer must ensure that there is safe and legal parking available for our vehicles at both collection and delivery addresses. Any fines or penalties resulting from inadequate parking arrangements or instructions given by the customer may be added to the customer's charges.

We will take reasonable care to avoid damage to property while carrying out the services. However, we are not responsible for normal wear and tear or minor scuffs to walls, floors or doorways that may reasonably occur during a removal, particularly where access is restricted.

If the customer is concerned about specific surfaces or fixtures, they should take protective measures or notify us prior to the start of the job so that we can discuss any additional precautions that may be reasonably practicable.

13. Health and Safety

Our staff must be able to work in a safe environment. We may suspend or refuse to carry out all or part of the services if, in our opinion, conditions at the site present a health and safety risk, including but not limited to aggressive behaviour, unsafe structures, or hazardous materials.

The customer must ensure that children and pets are kept away from areas where loading and unloading take place, to prevent accidents or injury.

14. Data Protection and Privacy

We will handle any personal information provided by the customer in accordance with applicable UK data protection law. Personal data will be used only as necessary for the performance of the contract, for administration and billing purposes, and to meet legal or regulatory obligations.

We will take reasonable steps to protect personal data from unauthorised access or disclosure. We will not sell or share personal data with third parties except where required to provide the services, process payments, or comply with the law.

15. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. A copy of the applicable Terms and Conditions will be available on request.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with the booking confirmation and any written variations agreed between us, constitute the entire agreement between Man and Van Hendon and the customer in relation to the services. They supersede any prior agreements, understandings or arrangements, whether written or oral, relating to the subject matter.



  • Take a break
    Take a break
    and let us
    do the hard work for you!
    BOOK NOW

Don’t Waste Time - Hire Your Man and Van Hendon And Save Money Today!

Now you know what great services our man and van teams can offer you there is no time to waste! The sooner you book with us the sooner you can relax, safe in the knowledge that your big move will be handled by experts. We will always do everything we can to keep the price down and if we can offer you a deal we will! We don’t have hidden charges and we don’t charge for unnecessary extras. We are a company that you can trust! To get your move off to a flying start call right now to receive your free quote on man and van Hendon services!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hendon Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 6 Shirehall Park
Postal code: NW4 2QL
City: London
Country: United Kingdom

Latitude: 51.5825340 Longitude: -0.2154260
E-mail:
[email protected]

Web:
Description: If you are looking for reliable man and van service in Hendon, NW4, we can provide you with everything you need. Get in touch with us now!
Back To Top